Here are some common scenarios where the order(s) end up being Unfilled/Partially Filled:
Sold on Broker Platform - If you have sold the smallcase stocks directly on your broker platform, this information is not updated in your smallcase for privacy reasons. When you try to sell the stock again from your smallcase, this results in an unfilled order.
Please check your trade book history for unfilled stocks. If it was sold already, a shortfall will be detected on smallcase. You can update the price of the stock and the quantity sold to reconcile both holdings.
Upper Circuit or Lower Circuit - Each stock has a price band which it can move, for a given day. So, when a stock's price hits the upper or lower circuit, respectively no more buy or sell orders can go through.
Insufficient funds while placing the orders - Although a funds check is conducted when you place an order - prices might have changed resulting in some order(s) not getting filled.
💡 Good to know: You check reasons specific to your unfilled orders on the orders page, by clicking "See All Errors".
There are 2 actions you can take when you have unfilled orders:
If you're unable to repair the batch after multiple attempts, start a conversation with us from the chat box option at the bottom right corner or you also can email us at help@smallcase.com